01Overview

A unified platform for citizen complaints, ward-wise field tasks and cross-department operational oversight.

The solution is available to departments in every state and union territory across India. Deployments are configured to each department's workflows, data policies and existing systems.

Capabilities

Citizen complaint intakeWard-wise task routingPhoto and GPS evidenceCross-department dashboards

02Expected outcomes

01Centralises citizen complaints and service requests.
02Improves ward-wise ownership and field-task tracking.
03Provides GPS/photo evidence for work verification.
04Helps monitor service levels and escalate overdue cases.
05Offers cross-department dashboards for operational oversight.

03Built on

Lagaam products behind this solution

LG-WASTE

Waste Management System

Tracks garbage vehicles, verifies bin pickups with cameras and weight, and spots illegal dumping, all on one municipal dashboard.

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